Last Updated: November 2026

1. Who We Are

NuVitall Care ("we", "us" or "our") is a direct-to-consumer e-commerce brand owned and operated legally by Westory LLC, a limited liability company organised under the laws of the State of Wyoming, United States. Our registered office is located at 30 N Gould St Ste N, Sheridan, Wyoming 82801, USA, and our Employer Identification Number (EIN) is 35-2990230.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase from nuvitallcare.com (the "Site").

For any questions or concerns regarding this policy or your personal data, you can contact our customer support team at any time via the Live Chat app on our Site, by launching a WhatsApp/SMS chat with our support number, or by emailing us at office [at] nuvitallcare.com.

2. Data We Collect

We collect personal information that you voluntarily provide to us when you interact with our Site, place an order, or contact our support team.

2.1 Data You Provide Directly to Us:

* Customer Checkout & Accounts: Full name, shipping address, billing address, email address, and mobile telephone number (which is strictly required by carriers for delivery updates and support).
* Payment Data: Credit card numbers, debit card numbers, and security codes associated with your payment instrument. All payment data is handled, processed, and stored securely by our third-party payment gateway (Stripe). We do not store or have direct access to your financial details.
* Customer Support Communications: Any information, photographs of products, or text you choose to include when you reach out to us via email, WhatsApp, SMS, or Live Chat.

2.2 Data Collected Automatically:

* Log and Usage Data: IP addresses, browser characteristics, operating system, language preferences, referring URLs, device name, timestamps, and page views, recorded automatically through Shopify to maintain the security and performance of our online shop.

3. How and Why We Process Your Information

We process your personal information for a variety of legitimate business reasons, including:
* Order Fulfillment: To fulfill and manage your orders, process payments, and arrange the manufacturing, packaging, and shipping of your products.
* Customer Support & Order Updates: To respond to your inquiries, resolve potential issues with replacements or refunds, and send transactional updates.
* SMS / Text Message Communications: If you provide your mobile telephone number during checkout or support, we may send you automated or manual text (SMS) messages for transactional updates (order confirmations, shipping updates, tracking links) and customer support. Message frequency varies and standard message and data rates may apply. You can opt out of SMS messages at any time by replying STOP to our messages.
* Security and Fraud Prevention: To monitor and screen orders for potential risk or fraud to protect our platform.

4. Sharing with Service Providers & Third Parties

We do not sell, rent, or trade your personal data. We disclose your personal information to third-party service providers ("third parties") strictly to perform essential operations on our behalf pursuant to written contracts:
* Shopify: The platform used to host and power our entire online storefront.
* Stripe: Our secure third-party payment processor.
* Order Fulfillment Service Providers: Our trusted manufacturing, bottling, and packaging partners who produce your custom-made dietary supplements to order.
* Shipping Carriers: Commercial couriers (such as FedEx, USPS, DHL) who require your name, shipping address, and phone number to execute direct-to-door delivery.
* Customer Care Alarms & Tools: Applications used to operate our Live Chat, WhatsApp, and SMS support workflows.

5. Cookies and Similar Tracking Technologies

Our Site utilizes essential and analytical cookies managed by Shopify to run the shopping cart, secure the checkout tunnel, prevent crashes, and help us analyze user trends to optimize the overall shopping experience. You can choose to reject or remove cookies through your web browser settings at any time, though this may affect certain features or services of our store.

6. Your Rights & International Transfers

Depending on your geographical location (such as California residents under the CCPA or individuals within the European Economic Area under the GDPR), you may have specific rights regarding your personal data, including the right to access, correct inaccuracies, or request the deletion of your personal information. Because Westory LLC is established in the United States, our servers and operations are located in the US. By using our Services, you understand that your data will be transferred to and processed in the United States. To exercise any of your privacy rights, please submit a request to office [at] nuvitallcare.com with the subject line "Data Request".

7. Data Retention

We retain your personal information, including purchase history and financial transaction metadata, for as long as necessary to fulfill our legal, tax, and accounting obligations under US law (typically 7 years). General customer service records and chat transcripts are retained for up to 24 months before being securely deleted.

8. Contact Us

If you have any questions, comments, or complaints about our privacy practices, please contact us via the following corporate and brand channels:

* Brand Storefront: nuvitallcare.com | 

* Support Email: office [at] nuvitallcare.com 

* Support Phone SMS/Whatsapp: 

* Corporate Operator E-Mail:  office[at]westorybrands.com

* Corporate Operator Site: westorybrands.com

* Corporate Operator: Westory LLC, 30 N Gould St Ste N, Sheridan, Wyoming 82801, USA EIN 35-2990230